Initial Observations
To identify existing problems, our team observed users at the sight of the kiosk we were redesigning. We noted the average time spend purchasing time and any issues that arose during the transaction.
Each component of the existing kiosk was evaluated to determine its effectiveness and to begin comparing alternative methods for each step in the parking process.
Goals and considerations were generated and categorized.
A task/function analysis was used to begin analyzing the process of purchasing parking time.
Our team heavily considered wheelchair accessibility in the design of our kiosk. As self-driving cars popularize the range of customers using will expand, likely increasing the amount of users accessing the kiosk from a wheelchair.
A new user interface was created to simplify the process of purchasing a spot. Our team chose to keep the entire purchasing process on one touch screen so the payment methods and style could be updated as these factors evolve over time.
Our primary inspiration for the kiosks aesthetic came from the simple and modern of the stainless steel decor currently surrounding Tech Square.
To accommodate the rapidly changing payment technology we created a simple operation for installing new forms of payment without needed to replace the entire kiosk.
By consolidating each step of the parking spot payment process to one touch screen we were able to streamline the task/function process in the redesigned kiosk.
Final Design
